Join us for this interactive CX Excellence workshop where we'll deep dive into common CX challenges, at The Gherkin, London, on the 5th December.
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In a world where the consumer comes first, many enterprises have moved beyond omni channel engagement and are striving to deliver meaningful customer journeys and unique, personalised and contextual experiences across all channels of choice.
Achieving such CX excellence isn’t easy if you have a fragmented, and or legacy, CX infrastructure that’s not integrated. Tapping into the insights of customer data and intent behaviour, and enhancing that with AI and Automation, takes a level of customer experience expertise and skill that’s specialist.
This workshop series is designed to help Customer Experience and Contact Centre functional owners understand how to utilise technology to deliver exceptional customer service leveraging Automation, AI as well as how to create an integrated CX platform and single source of truth, so that customer behaviour and intent data can be accessed to deliver exceptional service levels, personalisation, customer journey management and (over time) drive revenue and performance.
A part of the Tata Group, Tata Communications is a global digital ecosystem enabler powering today’s fast-growing digital economy with 7000 customers, inc. 300 of the Fortune 500 and 190+ countries and territories worldwide. Leading with trust, we enable digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services.
Rising to the challenge of the hybrid workplace, we bring the power of UCaaS to your enterprise. Whether Microsoft Teams and Direct Routing, Cisco Webex and Cloud Calling or our fully managed migration service, GlobalRapide, we enable one touch workspaces for collaboration, seamless teamwork and uninterrupted workflows inside and outside your organisation.
An approved Microsoft Gold Partner and accredited Cisco Global Partner we are #1 international voice carrier with 99.7% of global GDP. Our Tier-1 IP network connects businesses to 80% of the world’s cloud giants and carries ~30% of the world’s internet routes. We are proud that in 2022 we were positioned as a leader in the Gartner Magic Quadrant for Network Services global, for 9 years running.
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