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Unlocking the Full Value of Voice in the Contact Center with Agentic AI

Join us for an exclusive dinner event and explore how CX and tech leaders are transforming the contact center into a growth engine, at the Michelin-Starred Manhatta, New York, NY 10005.

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In Partnership With

Speakers

Maik Hummel
Maik Hummel
Head of AI Strategy
Frank Benson
Frank Benson
Director - North America Strategic Accounts

Discussion Topics

What does "value from voice" mean for your business today, and how has that changed?
Where can AI make the biggest CX impact—and what’s still in the way?
As AI agents gain autonomy, how do you ensure brand alignment and control?
If your contact center was fully AI-powered in 18 months, what would success look like?
Where in the customer journey is voice AI most underutilized—but full of potential?

Event Format

6:30-7:00
Introductions, drinks reception.
7:05-7:10
Welcome toast from Kinetic Alliance & Introduction from Parloa.
7:10-7:30
Introduction from each attendee.
7:30-9:30
Fine dining with drinks, network with your peers over the discussion topics.
9:30
Closing remarks from Kinetic Alliance & Parloa, further networking.

Event Synopsis

An exclusive executive dinner exploring how CX and tech leaders are transforming the contact center into a growth engine—leveraging AI-powered voice automation that scales intelligently, ensures brand alignment, and drives measurable business impact.

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Event Sponsor

Parloa transforms customer service with an AI Agent Management Platform that makes every interaction as easy as talking to a friend. Our enterprise-grade platform empowers contact centers to unlock the full potential of Agentic AI, while always ensuring safety and reliability. Our autonomous AI agents and AI-powered support for human agents help businesses drive customer satisfaction, boost sales, and build long-term loyalty—all while meeting the highest industry standards for compliance and security.

Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

For more information please visit www.parloa.com

Reserve Your Seat

This event has now passed, reserving a seat isn't possible. Please contact us if you want to find out more about similar events.

Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

Google Reviews

Ty Taylor
Ty T.
18:38 28 Feb 25
I recently attended the AI In The Enterprise Event hosted by Kinetic Alliance, and it was an incredibly rewarding experience. The event facilitated lively discussions about our respective AI efforts and the myriad ways we might leverage AI in the future.One of the most valuable aspects of the event was the opportunity to connect with industry executives who are on the same journey. Sharing ideas and strategies with peers facing similar challenges was both reassuring and inspiring. The networking sessions were well-organized, making it easy to form meaningful connections and collaborations.Overall, Kinetic Alliance did a fantastic job of bringing together a diverse group of professionals to delve into the transformative potential of AI. I look forward to attending future events and continuing these important conversations.
Giovanni Gentile
Giovanni G.
16:51 28 Feb 25
A great evening with knowledgeable leaders who are driving much needed Agentic AI insights and opportunities with Cognigy. Kinetic Alliance put on a wonderful event of networking, good food and inspiring conversation!
Martin Farrow
Martin F.
09:04 17 Jul 24
These guys arranged a fabulous night of dinning and networking at Tower 42 in 'the city' otherwise known as the 'Nat West Tower' in the big smoke (for old people like me).The location has amazing views over London and even though I got lost at the beginning of the evening - by joining another networking event, they came and found me and dragged me into the right place.I must say I'm glad they did because we had a great evening Milosz and the team made everything work so well that everyone felt like friends at the end of the evening.
Marcel Miesen
Marcel M.
12:55 03 Jul 24
I recently joined a Kinetic Alliance organized vendor-sponsored networking dinner, and found it very beneficial. To discuss business challenges, exchange with other companies what they are facing or solving in the topic space, provided new insights and shared experiences. Besides the excellent venue and hosting which provided a relaxed atmosphere.
James Farrell
James F.
15:51 01 Jul 24
We have run multiple events with Stuart Roberts and the Kinetic Alliance team across Europe.Absolutely delighted with the results to date. There have been great attendees from our target customers, well organised and run evenings and brilliant locations for the events.I would happily recommend the Kinetic Alliance team if you are thinking of arranging corporate networking events.
Brian Leonard
Brian L.
11:23 05 Dec 22
A well-run event, friendly, clean and simple...what more could you want....
Rory Brown
Rory B.
19:41 03 Nov 22
I have been lucky enough to attend a number of Kinetic Alliance & Snowflake events, they have helped me reach my targets by putting me in front of the key people within my top accounts. Conversations are always great, as is the level of those I'm looking to speak to during the evening! The whole team at Kinetic Alliance are always so help from pre right the way through to post event and provide a great service with a smile! Would definitely recommend their services.
Mario Lamaa
Mario L.
08:50 10 Jun 22
Lucky enough to attend a dinner event recently with Kinetic Alliance with a great host of speakers and panels throughout. Great opportunity for networking too.
Elvys F. Nunes
Elvys F. N.
10:37 17 Dec 21
Amazing experience for Networking. The dinner event was flawless!
Jonas Deprez
Jonas D.
13:10 07 Dec 21
I got the opportunity to present Daltix on an event of Kinetic Alliance. It was very professional, very well organized, good for business and inspiring to hear the other speakers.
Chris
Chris
19:10 06 Dec 21
The event organised by Kinetic Alliance was well organised and ran smoothly. They helped curate a relevant and senior level audience, and helped facilitate some amazing networking opportunities.
Chris Matthews
Chris M.
14:35 06 Dec 21
I have been fortunate enough to attend several of Kinetic Alliance's events over the years and they are always some of the best. Very high quality panels, great selection of guests that make for insightful conversation, and, of course, great food and drink!
Amie Bakker
Amie B.
10:00 24 Jun 21
I have worked with Kinetic Alliance for almost 3 years, and will forever be a loyal customer! As a B2B marketer, my role is to support the business needs in driving demand for our solution and to do this, I need to work with trusted vendors who "get it", act as a partner and always deliver and this is Kinetic Alliance through and through.There are many vendors out there claiming to offer a similar proposition, but they are simply an events company and offer very little else. Kinetic Alliance, know our business proposition better than we do, they live and breathe our target audience, they share weekly insights and make us better at our job through further advising us on the needs and challenges our customers are facing.If you are looking for a hard-working, trustworthy partnership that always delivers to support you on your pipeline driven goals and strategic exec introductions, look no further and book some time in to talk with the Kinetic alliance!

Kinetic Alliance Ltd,
HERE Bristol,
Office 4.07,
470 Bath Road,
Arno's Vale,
Bristol,
BS4 3AP

Call 0117 403 9777

info@kineticalliance.co.uk

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