The New Era of Enterprise CX: Unleashing AI for Intelligent Customer Journeys

Network with industry peers, share your most pressing operational challenges, and discover how to future-proof your CX infrastructure to drive measurable ROI, at the Margaux, London SW5 0BE.

Thursday 14th May 2026
6:30PM - 9:30PM
London, UK
RESERVE YOUR SEAT >>

In Partnership With

Speakers

John Kelleher
John Kelleher
Vice President UKI/MEA
Sarah Al Hussani
Sarah Al Hussani
Vice President, AI GTM

Discussion Topics

Beyond the Chatbot: Leveraging GenAI to automate complex workflows and resolve tickets faster.
Balancing Efficiency and Empathy: Maintaining the human touch and brand loyalty in an AI-first service model.
Shattering Data Silos: Unifying customer data across the enterprise to deliver true omnichannel personalisation.
Proving the ROI of CX: Strategies to transition your service organisation from a cost-centre to a revenue-driver.

Event Format

18:30-19:00
Introductions to all attendees, networking with drinks reception.
19:05-19:10
Welcome toast from Kinetic Alliance.
19:10-19:30
Introduction from Zendesk.
19:30-21:30
Fine dining with drinks, network with your peers over the discussion topics.
21:30
Closing remarks from Kinetic Alliance & Zendesk, further networking.

Event Synopsis

Join Zendesk and a curated group of Enterprise CX leaders for an exclusive executive dinner and roundtable discussion. As AI fundamentally reshapes the customer service landscape, business leaders are tasked with doing more with less—without sacrificing quality.

 

This intimate evening will explore practical strategies to deploy AI responsibly, empower your agents, and deliver hyper-personalised experiences at scale. Network with industry peers, share your most pressing operational challenges, and discover how to future-proof your CX infrastructure to drive measurable ROI.

Event Sponsor

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

 

Zendesk champions the agent experience, knowing that empowering teams with intelligent, AI-driven tools is the key to unlocking happier customers and driving sustainable enterprise growth.

Reserve Your Seat

Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

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