From Agentic AI to Real CX Impact: Turning Vision into Action

Join us for an exclusive invite-only dinner where CX and technology leaders come together to explore how Agentic AI is transforming customer experience and contact center operations in practice, at NIM Amsterdam, 1016.

Wednesday 25th March 2026
6:30PM - 9:30PM
Amsterdam, Netherlands
RESERVE YOUR SEAT >>

In Partnership With

Speaker

Theun Kok
Theun Kok
Sales Director

Discussion Topics

What AI-first CX really means and why Agentic AI is changing the foundation of contact centers.
How to turn insight into action with a practical roadmap for making AI-first CX a reality in your company.
How leaders are rethinking success metrics, shifting from cost-focused KPIs to business and experience impact.
Best practices on how to scale Agentic AI to deliver measurable CX and operational results.

Event Format

18:30-19:00
Introductions to all attendees, networking with drinks reception.
19:05-19:10
Welcome toast from Kinetic Alliance.
19:10-19:30
Introduction from NiCE Cognigy.
19:30-21:30
Fine dining with drinks, network with your peers over the discussion topics.
21:30
Closing remarks from Kinetic Alliance & NiCE Cognigy, further networking.

Event Synopsis

Join us for an exclusive, invite-only Executive Dinner bringing together a selected group of CX and technology leaders to explore how Agentic AI is transforming customer experience and contact center operations in practice.

This in-person session moves beyond theory and hype. Dive into the reality of AI-first CX with a focused group of executives responsible for customer experience, contact center operations, and digital transformation.

Together, we will uncover how organizations are using Agentic AI to scale customer interactions, improve experience, and drive measurable impact, without adding cost or complexity.

Move beyond strategy and hype. Join peers who are turning Agentic AI into AI-first CX, made real.



Pre-Event Reading

View Information >>

Event Sponsor

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI through orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel.

Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, NiCE Cognigy’s AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.

More than 1,250 global brands, including Bosch, E.ON, ERGO, Carglass, Henkel, DHL, Lufthansa Group, Nestlé, Mercedes-Benz and Toyota, trust NiCE Cognigy and its vast partner network to deliver measurable outcomes. Recognized by Gartner, Forrester, and IDC, we continue to lead the market in enterprise AI for CX; secure, scalable, and partner-first.

For more information and to book a demo visit: www.cognigy.com
Follow us on LinkedIn: https://www.linkedin.com/company/cognigy

Reserve Your Seat

This event has now passed, reserving a seat isn't possible. Please contact us if you want to find out more about similar events.

Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

Google Reviews