Beyond the Contact Center: Redefining Customer Experience in the Era of Agentic AI

Explore how innovation, intelligent technology, and human insight intersect to shape what comes next, at this exclusive invite-only dinner, at the Michelin-Starred Sepia, Chicago Illinois 60661.

Thursday 29th January 2026
6:30PM - 9:30PM
Chicago, United States
RESERVE YOUR SEAT >>

In Partnership With

Speaker

John Kariotis
John Kariotis
RVP US GTM, Central

Discussion Topics

How are you building meaningful relationships with your customers?
As new forms of intelligent technology emerges, how are you rethinking how customer experience is measured today, and what might that look like in the future?
How are you evolving your customer journey strategy as expectations, channels, and behaviors continue to shift? What new kinds of experiences are customers beginning to value most, and how are you adapting to meet them?
Where are you seeing technology genuinely enable your teams to deliver better, faster, or more personal experiences?

Event Format

6:30 - 7:00pm
Guests arrive, networking reception with drinks
7:00 - 7:05pm
Welcome toast from Kinetic Alliance
7:05 - 7:30pm
Introduction from Parloa
7:30 - 9:30pm
Fine dining with drinks, network with your peers over the discussion topics.
9:30pm
Closing remarks, further networking

Event Synopsis

Experience has become every organization’s most powerful differentiator – yet the definition of “great experience” is being rewritten.

This dinner convenes senior leaders to explore how innovation, intelligent technology, and human insight intersect to shape what comes next. The conversation will challenge traditional views of service and success, inviting participants to share how they’re evolving their organizations to create experiences that matter.

Event Sponsor

Parloa is the agentic AI platform that helps the most customer-centric enterprises provide a personal AI agent for every customer.

 

With unmatched voice expertise and orchestration across the full agent lifecycle, Parloa enables global brands to transform everyday conversations into lasting loyalty. Unlike traditional vendors and in-house solutions, Parloa allows companies to quickly launch and optimize highly-reliable agents across each stage of the customer journey, on a composable platform with enterprise-grade scale and security.

 

Brands can deliver real-world business results that go beyond cost cutting and operational efficiencies, to build deeper relationships that maximize customer lifetime value like never before.

Reserve Your Seat

This event has now passed, reserving a seat isn't possible. Please contact us if you want to find out more about similar events.

Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

Google Reviews

Jean-Yves Daurelle
Jean-Yves D.
13:10 27 Feb 26
Great experience. Interesting discussions about e-invoicing, I learned a lot.
Tom Gurski
Tom G.
22:06 03 Feb 26
Wonderful event!
A. I
A. I
15:28 03 Feb 26
Huge thanks to Kinetic Alliance for the dinner!The organization was top-notch, and the speakers brought incredible insights to the table.It was a privilege to engage in such high-quality discussions with industry peers.Looking forward to the next one!
Divya Gubba
Divya G.
02:27 03 Feb 26
GERMAN
GERMAN
23:14 02 Feb 26
Very well organized event. The delegate attendees were senior and covering several industries. The sponsoring company Parloa has a very advanced product offering, and the conversation with them was very interesting
Adam SAROUTI
Adam S.
13:20 02 Feb 26
Katie Eldridge
Katie E.
13:42 26 Jan 26
I've had the pleasure of working with Tom Roberts and the Kinetics Alliance team a few times this year and would highly recommend them.I have been thoroughly impressed by the Roundtable Dinners we have hosted with them in the UK and Europe.Not only did they get our ICP spot on, the organisation and attention to detail that went into the evening was second to none.Our guests and colleagues shared wonderful food, insightful conversation and built lasting professional relationships.A fantastic partnership that we have already agreed to continue into 2026.Thanks Tom and team!
Fabiola Enciso
Fabiola E.
11:49 12 Nov 25
As CMO of a global fintech, I partnered with Stuart and his team to deliver a series of curated executive events that generated qualified sales meetings and valuable customer insights from our target accounts. Exceptionally professional, detail-oriented, and results-driven. I’d be delighted to work with them again.
Daniel Mannan
Daniel M.
12:57 23 Oct 25
I attended an event that Kinetic had arranged, the event went very well, it was informative, the group they had invited all got along very well and the venue and food was exceptional. The team were on hand in the background to ensure everything ran smoothly and
Srinivasa Desiraju
Srinivasa D.
14:57 03 Oct 25
Kinetic Alliance has done an amazing job at conducting the agenticAI event. Venue at Skylar and food was great... The discussion and moderation were amazing.
Svetlana Goncharova
Svetlana G.
11:28 10 Jun 25
I would like to personally thank you for your efforts in making the event in Frankfurt a success. It was perfectly organized and enjoyable, whith great networking opportunities. All the guests had the chance to discuss the anounced topics from different perspectives and exchange their opinions. I was happy to part of this event.
Ty Taylor
Ty T.
18:38 28 Feb 25
I recently attended the AI In The Enterprise Event hosted by Kinetic Alliance, and it was an incredibly rewarding experience. The event facilitated lively discussions about our respective AI efforts and the myriad ways we might leverage AI in the future.One of the most valuable aspects of the event was the opportunity to connect with industry executives who are on the same journey. Sharing ideas and strategies with peers facing similar challenges was both reassuring and inspiring. The networking sessions were well-organized, making it easy to form meaningful connections and collaborations.Overall, Kinetic Alliance did a fantastic job of bringing together a diverse group of professionals to delve into the transformative potential of AI. I look forward to attending future events and continuing these important conversations.
Giovanni Gentile
Giovanni G.
16:51 28 Feb 25
A great evening with knowledgeable leaders who are driving much needed Agentic AI insights and opportunities with Cognigy. Kinetic Alliance put on a wonderful event of networking, good food and inspiring conversation!
Martin Farrow
Martin F.
09:04 17 Jul 24
These guys arranged a fabulous night of dinning and networking at Tower 42 in 'the city' otherwise known as the 'Nat West Tower' in the big smoke (for old people like me).The location has amazing views over London and even though I got lost at the beginning of the evening - by joining another networking event, they came and found me and dragged me into the right place.I must say I'm glad they did because we had a great evening Milosz and the team made everything work so well that everyone felt like friends at the end of the evening.
Marcel Miesen
Marcel M.
12:55 03 Jul 24
I recently joined a Kinetic Alliance organized vendor-sponsored networking dinner, and found it very beneficial. To discuss business challenges, exchange with other companies what they are facing or solving in the topic space, provided new insights and shared experiences. Besides the excellent venue and hosting which provided a relaxed atmosphere.
James Farrell
James F.
15:51 01 Jul 24
We have run multiple events with Stuart Roberts and the Kinetic Alliance team across Europe.Absolutely delighted with the results to date. There have been great attendees from our target customers, well organised and run evenings and brilliant locations for the events.I would happily recommend the Kinetic Alliance team if you are thinking of arranging corporate networking events.
Brian Leonard
Brian L.
11:23 05 Dec 22
A well-run event, friendly, clean and simple...what more could you want....
Rory Brown
Rory B.
19:41 03 Nov 22
I have been lucky enough to attend a number of Kinetic Alliance & Snowflake events, they have helped me reach my targets by putting me in front of the key people within my top accounts. Conversations are always great, as is the level of those I'm looking to speak to during the evening! The whole team at Kinetic Alliance are always so help from pre right the way through to post event and provide a great service with a smile! Would definitely recommend their services.
Mario Lamaa
Mario L.
08:50 10 Jun 22
Lucky enough to attend a dinner event recently with Kinetic Alliance with a great host of speakers and panels throughout. Great opportunity for networking too.
Elvys F. Nunes
Elvys F. N.
10:37 17 Dec 21
Amazing experience for Networking. The dinner event was flawless!
Jonas Deprez
Jonas D.
13:10 07 Dec 21
I got the opportunity to present Daltix on an event of Kinetic Alliance. It was very professional, very well organized, good for business and inspiring to hear the other speakers.
Chris
Chris
19:10 06 Dec 21
The event organised by Kinetic Alliance was well organised and ran smoothly. They helped curate a relevant and senior level audience, and helped facilitate some amazing networking opportunities.
Chris Matthews
Chris M.
14:35 06 Dec 21
I have been fortunate enough to attend several of Kinetic Alliance's events over the years and they are always some of the best. Very high quality panels, great selection of guests that make for insightful conversation, and, of course, great food and drink!
Amie Bakker
Amie B.
10:00 24 Jun 21
I have worked with Kinetic Alliance for almost 3 years, and will forever be a loyal customer! As a B2B marketer, my role is to support the business needs in driving demand for our solution and to do this, I need to work with trusted vendors who "get it", act as a partner and always deliver and this is Kinetic Alliance through and through.There are many vendors out there claiming to offer a similar proposition, but they are simply an events company and offer very little else. Kinetic Alliance, know our business proposition better than we do, they live and breathe our target audience, they share weekly insights and make us better at our job through further advising us on the needs and challenges our customers are facing.If you are looking for a hard-working, trustworthy partnership that always delivers to support you on your pipeline driven goals and strategic exec introductions, look no further and book some time in to talk with the Kinetic alliance!

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