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Redefining Business Models: Achieving Service-Driven Success with Remote After-Sales Solutions.

Network with your peers and discover the tangible benefits of adopting advanced after-sales service technologies at the Restaurant Plenum, in Stuttgart

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In Partnership With

Speaker

Janis Härtl
Janis Härtl
Account Executive Enterprise

Discussion Topics

Building future-proof machine maintenance strategies in a rapidly changing industry.
Exploring strategies to upskill after-sales technicians, and the challenges that come with this.
How can Augmented & Virtual Reality accelerate after-sales processes and maintenance operations?
Providing instant and efficient remote support to significantly increase customer satisfaction.

Event Format

18:30-19:00
Introductions to all attendees, networking with drinks reception.
19:05-19:10
Welcome toast from Kinetic Alliance.
19:10-19:30
Introduction from TeamViewer.
19:30-21:30
Fine dining with drinks, network with your peers over the discussion topics.
21:30
Closing remarks from Kinetic Alliance & Partners, further networking.

Event Synopsis

The after-sales service landscape is rapidly evolving, driven by challenges such as labour shortages, the complexity of operations, the cost of downtime, sustainability demands, and the increasing geographical dispersion of customers. These factors collectively pressurize companies to rethink how they deliver service excellence, maintain product quality, and ensure customer satisfaction in a competitive market. Innovative solutions, particularly digital and remote service models powered by augmented reality (AR) and IoT technologies, offer a promising pathway. Companies like TeamViewer are at the forefront, enabling businesses to overcome traditional barriers, enhance technician efficiency, and dramatically reduce service costs and downtimes. Highlighting success stories, such as Cimbali Group and Bühler, this dinner event showcases the tangible benefits of adopting advanced after-sales service technologies.

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Event Sponsor

In 2005, a small company based in Southern Germany invented a software to connect to their customers’ computers and showcase new applications remotely. The ingenuity of the name-giving software, designed to maximize efficiency by bridging distances and eliminating travel, led to the foundation of a separate company — TeamViewer. From IT admins fixing their colleagues’ PCs in small companies to big enterprises managing entire fleets of devices or optimizing manual work on the shop floor with augmented reality: Today, TeamViewer helps around 630,000 customers worldwide and from all industries to digitalize their business-critical processes. Additionally, TeamViewer’s most popular product TeamViewer Remote is offered free of charge to hundreds of millions of non-commercial users. Since its foundation, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goeppingen, Germany, and employs more than 1,400 people globally.

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Why Kinetic Alliance

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