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Mastering the 360° Customer Experience: From Insight to Impact

Join your peers and elevate your 360 customer experience at the Michelin Starred Restaurant Mont Blanc, Amsterdam.

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In Partnership With

Joined by

Jeroen Wierikx
Jeroen Wierikx
Regional VP, Benelux
Pierre Casanova
Pierre Casanova
Head of Corporate Development

Discussion Topics

Digital Experience and AI: Opportunities vs challenges.
Aligning Brand and Ecommerce Objectives: Synchronising marketing & ecommerce teams to unify the customer journey.
Integrating Offline and Online Customer Experiences: Exploring best practices to enhance the customer experience.
Advancing Product-Led Growth: How product management can enhance customer engagement and retention.

Event Format

18:30-19:00
Introductions to all attendees, networking with drinks reception.
19:05-19:10
Welcome toast from Kinetic Alliance.
19:10-19:30
Introduction from Contentsquare.
19:30-21:30
Fine dining with drinks, network with your peers over the discussion topics.
21:30
Closing remarks from Kinetic Alliance & Partners, further networking.

Event Synopsis

360 Customer Understanding – how to bring it to life, from concept to action. Understand the entire journey in all parts of the journey: aquisition, engagement, retention and performance. How do you combine data from different sources in your techstack (and teams) to elevate the full 360 customer experience, to ultimately increase customer lifetime value and ROI?

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Event Sponsor

Contentsquare is a leading digital experience analytics platform that empowers businesses to understand and optimize the user experience across web, mobile, and app platforms. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.

More than 1300 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights are used to optimize the experience on over 1.3 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare is backed by leading high-quality investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2. For more information, visit www.contentsquare.com

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Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

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