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Nov 20, 2025 16:00

At the heart of AI

Join us for a hands-on workshop and explore the full lifecycle of an AI-driven customer service agent, in Munich.

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In Partnership With

Speaker to be announced soon

what to expect

Build with your own hands – Customize, test, and optimize an AI agent from scratch.
Learn from experts – Master prompt engineering, knowledge integration, and performance evaluation.
Get inspired by best practices – See how others have successfully integrated AI into their strategy.
Ask the experts – Get tailored advice and answers to your most pressing questions.
Network & connect – Engage with like-minded professionals over drinks and dinner.

Event Format

16:00 - 16:30
Welcome & introduction
16:30 - 17:30
Hands-on AI agent building
17:30 - 18:00
Presentation from Parloa
18:00 - 21:00
Drinks, food & networking

Event Synopsis

AI is reshaping customer interactions—are you ready to build the future?

Join us for At the Heart of AI, a hands-on workshop where you’ll explore the full lifecycle of an AI-driven customer service agent using Parloa AMP, our AI Agent Management Platform. Our mission? To make every customer interaction as easy as talking to a friend.

What You´ll Experience:

– Build with your own hands – Customize, test, and optimize an AI agent from scratch
– Learn from experts – Master prompt engineering, knowledge integration, and performance evaluation.
– Get inspired by best practices – See how others have successfully integrated AI into their strategy.
– Ask the experts – Get tailored advice and answers to your most pressing questions.
– Network & connect – Engage with like-minded professionals over drinks and dinner.

Register interest in this event

Event Sponsor

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line.

 

Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

 

For more information please visit www.parloa.com.

Reserve Your Seat

Why Kinetic Alliance

Learn
We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.
Share
Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.
Discover
Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

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