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Nov 26, 2025 18:30

Agentic AI in the Contact Centre — Hype, Risk, and Real-World Results

Join this exclusive dinner for senior Contact Centre & CX professionals to explore Agentic AI from all angles — its promise, its pitfalls, and its path to delivering real business value, at the Michelin-Starred Pied à Terre, London W1T 2NH

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Xavier Vaccari

Vice President

David Mason

Director Service and Operations UK and Ireland

Discussion Topics

What steps are needed to ensure Agentic AI delivers measurable improvements in CX and operational excellence?

How can you mitigate risks while maximising impact?

How to choose the right solution for your business?

18:30-19:00

Introductions to all attendees, networking with drinks reception.

19:05-19:10

Welcome toast from Kinetic Alliance.

19:10-19:30

Introduction from Odigo.

19:30-21:30

Fine dining with drinks, network with your peers over the discussion topics.

21:30

Closing remarks from Kinetic Alliance & Odigo, further networking.

Event Synopsis

Agentic AI is the hottest topic in the contact centre world — yet few leaders can cut through the noise to understand what it really takes to make it work. Yes, the potential is huge: autonomous, reasoning systems that can anticipate customer needs, assist agents in real time, and transform operations. But with that potential comes risk: ethical considerations, data governance challenges, and the danger of chasing hype over meaningful outcomes.

At this exclusive Odigo roundtable, in partnership with Kinetic Alliance, you’ll join a select group of senior UK contact centre decision-makers to explore Agentic AI from all angles — its promise, its pitfalls, and its path to delivering real business value.

Guided by insights from Illuin, a leading AI innovator, the conversation will focus on how to move from theory to practical deployment. What steps are needed to ensure Agentic AI delivers measurable improvements in CX and operational excellence? How can you mitigate risks while maximising impact?

This private dining experience offers a rare opportunity for candid peer discussion in a premium London setting, with a strictly limited guest list to ensure meaningful connections and actionable takeaways.

Register interest in this event

Reserve Your Seat

Why Kinetic Alliance

Learn

We provide a platform for you to learn from your peers, in a closed door environment, using key discussion topics to drive thought leading engagement.

Take the opportunity to benchmark what you’re doing with your peers, discussing common challenges and actionable outcomes.

Discover

Our tailored format is designed for you to collaborate with industry leaders, as well as gain insight into innovative solutions in a relaxed environment.

Srinivasa D.

14:57 03 Oct 25

Kinetic Alliance has done an amazing job at conducting the agenticAI event. Venue at Skylar and food was great... The discussion and moderation were amazing.

Svetlana G.

11:28 10 Jun 25

I would like to personally thank you for your efforts in making the event in Frankfurt a success. It was perfectly organized and enjoyable, whith great networking opportunities. All the guests had the chance to discuss the anounced topics from different perspectives and exchange their opinions. I was happy to part of this event.

Ty T.

18:38 28 Feb 25

I recently attended the AI In The Enterprise Event hosted by Kinetic Alliance, and it was an incredibly rewarding experience. The event facilitated lively discussions about our respective AI efforts and the myriad ways we might leverage AI in the future.One of the most valuable aspects of the event was the opportunity to connect with industry executives who are on the same journey. Sharing ideas and strategies with peers facing similar challenges was both reassuring and inspiring. The networking sessions were well-organized, making it easy to form meaningful connections and collaborations.Overall, Kinetic Alliance did a fantastic job of bringing together a diverse group of professionals to delve into the transformative potential of AI. I look forward to attending future events and continuing these important conversations.

Giovanni G.

16:51 28 Feb 25

A great evening with knowledgeable leaders who are driving much needed Agentic AI insights and opportunities with Cognigy. Kinetic Alliance put on a wonderful event of networking, good food and inspiring conversation!

Martin F.

09:04 17 Jul 24

These guys arranged a fabulous night of dinning and networking at Tower 42 in 'the city' otherwise known as the 'Nat West Tower' in the big smoke (for old people like me).The location has amazing views over London and even though I got lost at the beginning of the evening - by joining another networking event, they came and found me and dragged me into the right place.I must say I'm glad they did because we had a great evening Milosz and the team made everything work so well that everyone felt like friends at the end of the evening.

Marcel M.

12:55 03 Jul 24

I recently joined a Kinetic Alliance organized vendor-sponsored networking dinner, and found it very beneficial. To discuss business challenges, exchange with other companies what they are facing or solving in the topic space, provided new insights and shared experiences. Besides the excellent venue and hosting which provided a relaxed atmosphere.

James F.

15:51 01 Jul 24

We have run multiple events with Stuart Roberts and the Kinetic Alliance team across Europe.Absolutely delighted with the results to date. There have been great attendees from our target customers, well organised and run evenings and brilliant locations for the events.I would happily recommend the Kinetic Alliance team if you are thinking of arranging corporate networking events.

Brian L.

11:23 05 Dec 22

A well-run event, friendly, clean and simple...what more could you want....

Rory B.

19:41 03 Nov 22

I have been lucky enough to attend a number of Kinetic Alliance & Snowflake events, they have helped me reach my targets by putting me in front of the key people within my top accounts. Conversations are always great, as is the level of those I'm looking to speak to during the evening! The whole team at Kinetic Alliance are always so help from pre right the way through to post event and provide a great service with a smile! Would definitely recommend their services.

Mario L.

08:50 10 Jun 22

Lucky enough to attend a dinner event recently with Kinetic Alliance with a great host of speakers and panels throughout. Great opportunity for networking too.

Elvys F. N.

10:37 17 Dec 21

Amazing experience for Networking. The dinner event was flawless!

Jonas D.

13:10 07 Dec 21

I got the opportunity to present Daltix on an event of Kinetic Alliance. It was very professional, very well organized, good for business and inspiring to hear the other speakers.

Chris

19:10 06 Dec 21

The event organised by Kinetic Alliance was well organised and ran smoothly. They helped curate a relevant and senior level audience, and helped facilitate some amazing networking opportunities.

Chris M.

14:35 06 Dec 21

I have been fortunate enough to attend several of Kinetic Alliance's events over the years and they are always some of the best. Very high quality panels, great selection of guests that make for insightful conversation, and, of course, great food and drink!

Amie B.

10:00 24 Jun 21

I have worked with Kinetic Alliance for almost 3 years, and will forever be a loyal customer! As a B2B marketer, my role is to support the business needs in driving demand for our solution and to do this, I need to work with trusted vendors who "get it", act as a partner and always deliver and this is Kinetic Alliance through and through.There are many vendors out there claiming to offer a similar proposition, but they are simply an events company and offer very little else. Kinetic Alliance, know our business proposition better than we do, they live and breathe our target audience, they share weekly insights and make us better at our job through further advising us on the needs and challenges our customers are facing.If you are looking for a hard-working, trustworthy partnership that always delivers to support you on your pipeline driven goals and strategic exec introductions, look no further and book some time in to talk with the Kinetic alliance!

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Agentic AI in the Contact Centre — Hype, Risk, and Real-World Results

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Agentic AI in the Contact Centre — Hype, Risk, and Real-World Results

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